Instant feedback to your business
You give experiences, we help you understand how to make them positive
Have already been turned away with poor service
Believe they are not ready to return after a negative experience
Will not refuse a request to leave an assessment
50
Data based on Forbes analysis articles
%
74
%
70
%
Music is too loud!
Nice place!
|
It's very clean inside!
The staff is polite!
Pleasant service!
Online solution, to maintain service quality standards
This is an easy-to-use web-based platform that collects service characteristics in an infographic format
What do we offer?
Leave a review
STEP 1
Place QR codes in visible places
Create a design from suggested templates or use a custom code of your choice on a receipt, sticker, business card or flyer. Visitors scan the QR code with their phone and are taken to a coffee shop, barbershop, burger joint, or any of your businesses.
Bad, decent or great? What aspects are particularly memorable? You can also leave a detailed message with all the details and you don't need a special application.
STEP 2
Allow customers to rate you
Good
STEP 3
Explore analytical data
Observe the complaints and suggestions feed now or look at the average scores at the end of the day/week/month. At what time did the negativity occur and why? Get this and other information on your account and take real-world experience into account as you grow your business.
Frequent questions
All the basic functionality you get from MagicTap are always available for free of charge.
✔ Up to 10 business branches
✔ Customisation of feedback widget
✔ 30 days of feedback history
✔ Up to 10 business branches
✔ Customisation of feedback widget
✔ 30 days of feedback history
Teams in MagicTap represent your business branch entity. Each Team has unique link and QR code. Team name and location are available for end customers within the feedback widget.
For example chain of 5 coffeeshops would have 5 Teams where each of them is associated with the particular business branch.
Business also can use Teams as collecting feedbacks for the specific department
For example chain of 5 coffeeshops would have 5 Teams where each of them is associated with the particular business branch.
Business also can use Teams as collecting feedbacks for the specific department
Happiness Score shows overall rating of satisfaction from all received feedback for the selected Teams and period of time. Minimum value is 1 and maximum level is 5. Happiness score trend is comparing a changes of values from the same previous period.
Categories are additional criteria you set for end customers to vote and represent their sentiment on particular experience. Rating of Categories shows how much people who voted are satisfied with the specific categories. On the Dashboard you can see top 5 categories the most appreciated by end customers for the selected period of time.
You always can review and export full data from detailed feedbacks log by clicking on Happiness Score or one of Categories.
Categories are additional criteria you set for end customers to vote and represent their sentiment on particular experience. Rating of Categories shows how much people who voted are satisfied with the specific categories. On the Dashboard you can see top 5 categories the most appreciated by end customers for the selected period of time.
You always can review and export full data from detailed feedbacks log by clicking on Happiness Score or one of Categories.
Each Team has unique link and automatically generated QR code which is available for download from Team interface for the further printing materials. You either can generate your own QR code using a link copy at a third party tool on your choice.
We recommend to use QR codes in visible place where your customers can have an easy access. A few common patterns to use as QR code placement:
We recommend to use QR codes in visible place where your customers can have an easy access. A few common patterns to use as QR code placement:
- Put a sticker with QR on a table or a wall where your customers place an order or do a payment
- File in business card with QR code together with receipt
- Put a table tent at the place where your customers place an order
